From the blog

Our take on industry latest news and events



Campaign Mailing – who clicked an email link – 27-02-2020

by Gerard Lennox

Email marketing needs data to test how effective it is. Symphony has always had a very powerful mailing function that allows you to send invitations, newsletters, reminders and joining instructions to contacts and attendees. The stats showed who opened or unsubscribed from an email. They also showed the number of clicks on any links in […]

Read full article – Symphony Update 11/04/2019

by Gerard Lennox

This is a significant upgrade to the internals of the Symphony Event Management system. Some changes users will see but most of the work is on the inside. The internal changes to the database structure and the way some processes are handled enables us to bring even more enhancements to Symphony over the coming months. Our […]

Read full article – – Symphony Updates 07/12/2017

by Jake Platford

As we approach the holiday season lets take a look at the latest updates the Symphony team have made. Today we announce a major new function, a number of small but significant improvements and a couple of bug fixes. New Email Editor In the events industry it’s becoming increasingly important to create high quality, informative and […]

Read full article – – Symphony Updates 09/11/2017

by Jake Platford

After a hectic Halloween, the Symphony team is back with a new set of updates to make your job easier. Improvements – Added ‘links’ to the event basic details. Attach specific material URLs to your event. These links can be pulled through by our API onto your own websites to be used to share relevant […]

Read full article – Symphony Updates 21.09.2017

by Damien

Improvements – Addition of new error pages – Extend API functions to include collaborators – Improve speed of API calls including GetSpeakersGlobal, GetWebsitePageContent, GetExtEventsDetails3, GetEventDetails3 – Improve speed of contacts tab – Amendments to “Export Event Details” including addition of speakers field and update to registration field Bug Fixes – Fixed error with report filters […]

Read full article Symphony updates 22.06.2017

by Damien

Improvements – Settings page from dashboard now includes an SMTP accounts page Dashboard > Settings > SMTP Accounts – Attendees tab updated to include waiting list attendees – Addition of new fields to invoice report: 1. Name of the Lead Attendee 2. Organisation Name of the Lead Attendee 3. Organisation Name (company) used on the […]

Read full article Symphony Updates 16.05.2017

by Damien

Improvements – Extended event title length restriction to 300 characters – Bookings forms with default booking of “Waiting list” now take waiting list bookings when the event has reached capacity – Addition of waiting list attendees to “Event Export List” – Addition of “Send individual email” function to Campaign emails – Ability to select who […]

Read full article Symphony Updates 10.04.2017

by Damien

Improvements – Update to “GetExtEventsDetails3” parameter handling – If there is a date restriction against a ticket type, wording appears on the booking form to say ‘No ticket types are available for the selected attendee type – Addition of new API call – “GetContactEventHistory2” – Addition of new API call – “GetExtEventDetails4” – New mergetags {EventId} and {ContactId} […]

Read full article Symphony Updates 23.03.2017

by Damien

Improvements – Marketing opt out date and source added to contact CSV export – Trigger emails extended to support waiting lists – Merge contact also reassigns speaker events – New API call CheckIsRegisteredForEvent2′ – Refactored CheckIsRegisteredForEvent API call – Addition of ‘GetBookingStatuses’ and ‘GetAttendeeStatuses’ API calls – Update to Event details export to strip Word formatting   Bug […]

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