Frequently asked questions

We’re happy to answer your questions over the phone, but here are some answers to our best questions.

Q. How quickly can I get started with Symphony?

Once we have found the right package for you we can set you up with an account within a few hours. We will provide an online training session with you to help you set up your first event.

Q. What size events is Symphony suited for?

We work with organisations who run a variety of events from small seminars to large conferences with tens of thousands of delegates. We offer a range of pricing models whether you are planning for one event or regularly organise events.

Q. How secure is Symphony?

Symphony is software as a service online solution residing on a secure server hosted and managed by Rackspace in the UK ( Rackspace is known as one of the best hosting facilities in the world and we pay a premium for the top level of service which includes complete security patch upgrades whenever issued by vendors. The servers are protected by industry leading Cisco firewalls.

All information passing through the Symphony backend management control panel and public facing booking forms is secured using 128-bit SSL encryption, the highest encryption available.

Q. Is it possible to integrate Symphony with other applications?

We have worked with many organisations in the past to create integrations with CRM systems including Salesforce, as well as integrations with websites and intranet pages. For more information, contact our support team.

Q. Can I accept online payment through Symphony

We pride ourselves on giving users flexibility, especially in how they manage payment transactions. We integrate with secure payment gateways including Paypal, Worldpay, PayPoint and Sagepay. Once you have an account with one of these providers, enter your account key in our system and Symphony will do the rest. Delegates will be redirected to these payment gateways when they register for a paid event.

Alternatively you can use our advanced invoicing system which will automatically generate invoices and receipts for each of your bookings.

Q. Can I manage group bookings with Symphony?

Yes. Delegates can register themselves and others on our system. If you have a large group, the group leader can bulk add attendees.

Q. Does Symphony handle accommodation rooming lists?

Yes. With Symphony, you can ask your delegates to register for hotel rooms and pull off a rooming list of those who have registered for that hotel.

Q. Can I use my company branding?

Yes, Symphony is completely whitelabelled, which means you can use all your own branding in your emails, booking forms and website. We don’t use our logo on your forms.

Q. Can I get a demonstration of Symphony?

We offer free individual online demonstrations of our software to match your needs. For details of our availability, please contact our support team.

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If you have any questions you can call us on 0114 279 7779 or send your question to us using the form below.