Symphony has recently integrated with multiple payment providers to allow attendees to pay by card on booking forms built within the booking form builder. This means that you can quickly and easily set up secure card payment so that attendees to your events can pay instantly, which minimises the hassle of obtaining payment by alternative methods such as cheques.
Symphony is currently integrated with:
These three payment providers are the most widely used and trusted payment providers within the UK and can take payment by all major card types from attendees anywhere in the world. To get started with card payment, you will need a merchant account with one of these three providers. We plan to integrate with additional payment providers in the future and can integrate with any specific payment provider at your request.
Simple Setup
Setting up card payment for you event couldn't be simpler. Under the payment section of event setup, you can add a new method of payment. There is a short and simple step-by-step guide of the details you need to enter into Symphony for payment to be transferred into your merchant account. Depending on which payment provider you select, you will only need to enter one or two pieces of integration information relating to your merchant account, so the setup process is very quick. The information entered for integration is stored securely, and is solely for the purpose of adding funds to an account (you can sleep easy at night knowing that funds cannot be withdrawn from an account with integration information!)
Secure Payment
Once a new payment method has been setup, it will become available on the summary page of a booking form built within the booking form builder (unless a booking is free of charge). If payment by a card provider is selected on the summary page when the booking is submitted, the attendee is sent to a secure page to enter their card details. Card payment pages are handled by the payment provider, so Symphony does not store any card details whatsoever. If payment succeeds, then the attendee is sent to a Symphony confirmation page and their booking is marked as paid within Symphony. If, however, payment fails (e.g. the attendee has insufficient funds in their account), then the attendee will be sent to a Symphony payment failed page so that they are notified that their payment was unsuccessful.
Payment Emails
Emails can be setup within Symphony that are triggered when payment for a booking is received or when payment has failed. This allows you to setup up a payment success email that confirms to the attendee that you received their payment. You can even include a link in this email to the attendee's card receipt. Additionally, you can setup a payment failed email that notifies the attendee that their booking has not yet been paid for. You can BCC yourself into this email so that you are notified if a particular attendee is having payment problems.
To find out how you can benefit from the new Symphony card payment functionality or to request integration with a specific payment provider, get in touch on 0114 2794990 or request a demo.
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